Ace367 Privacy Policy — Our Commitment to Protecting Your Information

By using the ace367 platform, you consent to this Privacy Policy. This document explains what information ace367 collects, why it is collected, and where it goes. We believe transparency is the foundation of trust.

Ace367 is an internationally licensed online betting platform. Our data protection policy follows international GDPR standards. This policy has been published in Bangla for our Bangladesh members for ease of understanding.

Ace367 collects two types of information — what you provide directly, and what is automatically generated through your use of the platform:

What you provide directly:

• Full name, date of birth, and national ID number (for age verification)
• Email address and mobile number (for communication and OTP verification)
• BKash/Nagad/Rocket number (for payment processing)
• Address (for verification purposes, if required)
• Messages & complaints submitted to support

Automatically collected information:

• IP address and device type
• Browser information & operating system
• Time spent on site & pages visited
• Betting history and transaction data
• Cookies & Local Storage Data

Ace367 uses the information it collects for the following purposes:

• Service Delivery: Account management, provision of betting services, and payment processing.
• Identity Verification: Completing the KYC (Know Your Customer) process and preventing fraud.
• Customer Support: Addressing your complaints, questions, and issues.
• Security: Detecting and preventing unusual activity on accounts.
• Personalised Experience: Showing relevant offers and bonuses tailored to your preferences.
• Legal Compliance: Complying with licensing authority regulations and preparing required reports.
• Service Improvement: Improving the quality of ace367's platform and services.

Ace367 does not retain any information longer than necessary. A specific retention period is defined for each type of data, after which it is automatically and securely deleted.

• Even after an account is closed, certain information may be retained for a specified period in accordance with legal obligations.
• Data for active accounts is retained for the duration of membership.
• If you request account deletion, ace367 will process it within 30 days.
• Requests to delete data that falls under legal obligations may not be fulfilled.

Ace367 may share information with third parties in limited circumstances and for specific reasons:

• Payment Processors: bKash, Nagad, Rocket — only the information necessary to complete a transaction.
• Identity Verification Service: Approved service provider for KYC verification.
• Law Enforcement: Mandatory compliance when required by a court order or government directive.
• Licensing Authority: For regulatory audits and reporting requirements.
• Technology Service Providers: Partners essential to keeping ace367's services running.

All third-party partners of ace367 are contractually bound to uphold the same privacy standards. They may not use any data received for purposes beyond what is specified.

Ace367 uses several types of cookies. Below is a description of each type and your control options:

Cookies can also be managed through your browser settings. Please note that disabling essential cookies may affect the proper functioning of certain ace367 services.

As an ace367 member, you have the following rights:

Ace367 strictly prohibits membership for anyone under the age of 18. Data relating to minors is not collected and must not be collected.

• Age verification is carried out at the time of registration.
• If anyone registers using a false age, ace367 will close the account and permanently delete all associated data.
• If any minor's data is found to have been collected, it will be deleted immediately.
• If a parent or guardian has concerns support@ace367.bizto get in touch with us.

Ace367's servers may be located in multiple countries, meaning your data may sometimes cross international borders. In such cases:

• All data transfers occur through encrypted channels.
• Adequate data protection measures are ensured in the destination country.
• Data protection agreements with third-party partners are mandatory.

Ace367 uses industry-leading technology and best practices to keep your information secure:

• 256-bit SSL/TLS Encryption: For all data transfers.
• Two-Factor Authentication (2FA): An extra layer of protection for account login.
• Firewall & DDoS Protection: To protect against cyberattacks.
• Regular Security Audits: By an independent team of third-party experts.
• Access Controls: Only authorized personnel are permitted to access user data.
• Real-Time Monitoring: Unusual activity is detected automatically.

Ace367 may update this Privacy Policy at any time. When changes are made:

• The "Last Updated" date at the top of the website will be revised accordingly.
• Members will be notified by email of any significant changes.
• At least 14 days' notice will be given before major changes take effect.
• Continued use of the service following any changes will be considered acceptance of the updated policy.

For any privacy-related questions, complaints, or requests, please contact ace367:

• Email: privacy@ace367.biz
• Support Email: support@ace367.biz
• Live Chat: Available 24/7 at ace367.biz
• Response time: Up to 30 business days